A: On mobile
1.Scan your club’s QR code on WeChat and follow SportyBay.
2. Register on SportyBay and you will automatically be part of your club.
B: On web browser
Go to www.sportybayshop.cn. Register and go to My Account –My Clubs and choose your club via the sport from the list.
A: Yes, you can be part of multiple clubs.
A: Anybody who has registered as a member of a club. As a fan you have access to products and articles of the respective club.
A: The merchandising program of the club is already with special price and being part of a club gives you access to the club’s exclusive merchandise.
A: Since personalized items are specifically made for you needs, this may generally only be returned due to manufacturer's defect or upon further review by SportyBay.
A: Process time usually takes 2-3 weeks.
A: You will be notified via email with the tracking information.
A: If you receive a damaged or defective item, please send us a message and we will help you exchange or return the item.
A: SportyBay will return the money the same way you paid.
A: For normal orders we allow change of order within the same day. Since pre-orders and made-to-orders might be collected for a period of time before production we may be able to adjust your order. In this case, please contact our customer support.
A: Pre-order is when you can order a product before it is available.
A: Made to order a customized product special to your needs or request.