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Q: How do I become part of my club?

A: On mobile
1.Scan your club’s QR code on WeChat and follow SportyBay.
2. Register on SportyBay and you will automatically be part of your club.

B: On web browser
Go to Register and go to My Account –My Clubs and choose your club via the sport from the list. 

Q: Can I choose more than one club?

A: Yes, you can be part of multiple clubs.

Q: Who is the “Fan Community”?

A: Anybody who has registered as a member of a club. As a fan you have access to products and articles of the respective club. 

Q: Do I get a discount being part of a club?

A: The merchandising program of the club is already with special price and being part of a club gives you access to the club’s exclusive merchandise.

Orders, Returns and Exchange

Q: Can I return my personalized item?

A: Since personalized items are specifically made for you needs, this may generally only be returned due to manufacturer's defect or upon further review by SportyBay.

Q: How long will it take for my return to be processed?

A: Process time usually takes 2-3 weeks.

Q: How do I track my return?

A: You will be notified via email with the tracking information.

Q: What if my product is damaged or defective?

A: If you receive a damaged or defective item, please send us a message and we will help you exchange or return the item.

Q: How do I get my money back?

A: SportyBay will return the money the same way you paid.

Q: Can I change my order once it has been placed?

A: For normal orders we allow change of order within the same day. Since pre-orders and made-to-orders might be collected for a period of time before production we may be able to adjust your order. In this case, please contact our customer support.

Q: What is pre-order?

A: Pre-order is when you can order a product before it is available.

Q: What is made to order?

A: Made to order a customized product special to your needs or request.